Measure satisfaction at every moment that matters
A central satisfaction engine that triggers surveys off real events — a served ticket, a resolved case, a closed conversation — and turns the responses into analytics your leadership reads.
Capabilities
What Voice of the Customer gives you
Event-triggered surveys
Surveys fire automatically after the interactions that matter, across branch queues, cases and conversations.
Single-use survey links
Each recipient receives a secure, one-time link over SMS or email — no login, no duplicate responses.
Flexible templates
Build satisfaction, rating and question sets without code, per event and per service.
Voice-of-customer analytics
Scores aggregate into satisfaction dashboards and feed service-level and executive reporting.
SMS & email delivery
Reach customers on the channel they prefer, through local delivery gateways.
Once-only responses
Single-use tokens keep results honest — one interaction, one response.
How it works
From first touch to resolved
- 1
Trigger
An interaction completes and a survey is queued to that customer.
- 2
Respond
The customer opens a secure link and answers in seconds, on any device.
- 3
Learn
Scores aggregate into satisfaction trends by branch, team, service and agent.
In action
Capture complaints and feedback too
A dedicated portal channel turns complaints into tracked cases and routes suggestions and compliments where they belong.
- Event-driven survey triggers
- Satisfaction and custom question templates
- Single-use tokenised public surveys
- SMS and email delivery
Included
Everything in the module
- Event-driven survey triggers
- Satisfaction and custom question templates
- Single-use tokenised public surveys
- SMS and email delivery
- Per-survey and per-branch analytics
- Feeds service-level and executive reporting
- One engine across every channel
- Scores written back to the customer record
See Voice of the Customer on your data
A 30-minute tailored walkthrough with our team — no commitment.