About
Universal IT Solutions Limited
cxOptima is built by UITS — engineering customer-experience technology for banks, credit unions and public-service institutions that need branch and digital to work as one.
Who we are
A product company for customer experience
UITS builds cxOptima as a single platform for every customer moment — from the branch queue to the agent desktop to the self-service portal. Institutions have long stitched these together from separate tools; we set out to make them one product that staff learn once and customers never see the seams of.
Everything is designed for the constraints financial institutions actually operate under: data that has to stay inside their own infrastructure, branches that must keep serving when the network drops, and security that has to hold up to a real review.
At a glance
- Company
- Universal IT Solutions Limited
- Product
- cxOptima — unified customer experience platform
- Focus
- Customer experience for financial institutions
- Deployment
- Self-hosted in your own cloud or data centre
How we work
Built for how institutions actually run
Self-hosted by default
cxOptima runs inside your own cloud or data centre. Core banking and customer data flow through an internal tier and never leave your infrastructure.
Bank-grade by architecture
A segmented perimeter tier and an internal tier, single sign-on with independent token re-verification, role-based access control and full audit logging.
One platform, not a toolchain
We consolidate the chatbot, live chat, voice, helpdesk, surveys, queueing and analytics into a single product — one login, one design system, one partner.
Talk to the team behind cxOptima
Book a walkthrough or ask us anything about deployment and security.